The negative review was hurful - and untrue. But guess how I dealt with it?
I took someone else's advice and spent some time looking through all the fantastic 5 star reviews I've had, and reassured myself that I DO offer excellent customer service, and beautiful products.
But not only that, it made me feel I should let you see some of the top reviewed products as well. Don't just take my word for my customer service and gorgeous products!
I've gone through and looked at some of my favourite pieces and found reviews that really show just exactly how wonderful these picks are!
Read on to see some of my favourite reviews...
Jade Green Leopard Print Scarf
Beautiful quality scarf! Always get asked where I got it from when I wear it - it is so unusual. Perfect for any season with the mix of colours. The tassels give it that extra touch of lux. Love it!
Scarf of dreams. Such a lovely scarf - a decent size, soft, tassels, amazing colours - what’s not to love!
Tan Leather Tote Backpack...
Beautiful big bag ...! Just what I needed for work and I’m sure will be used on days out (I have two kids and always need “stuff” for them that I end up carrying) ... nicely lined, three different ways to carry and smart without being too formal. I want another one in a different colour now ..!
Black and White Breton Top
Just what I have been looking for. This top is made of soft thick fabric that is super comfortable.
I got the large which is good for the oversized look. I am normally a size 12. I might get another in the medium.
Thanks for stocking these. I have been looking for a black and white Breton for ages but not managed to find one I like anywhere. Now here it is. Very happy indeed.
Want to know the full story behind 'that' review?
A product (ironically a Joy top!) didn't arrive with the customer, I couldn't trace it so I refunded. And replied to all the customer emails, which they acknowledged at the time.
What was the result?
A one star review saying that they had had no contact or reply to their query and that they didn't believe Alice's Wonders even was a company.
I cried. But I've moved on and am back to feeling the Joy in life again.
So in summary the lesson I learned from this, and from all the wonderful messages after I shared my experience on my Instagram stories, is to:
'look at the positive, don't focus on the negative'.
I'm determined to do this going forwards.
How about you - can you always manage to look at the positive?
Thanks as always for all your support!